Thursday 15 October 2026 · Returns
Returns
6 open: 1 requested, 1 on the way back and 4 waiting for inspection. Megan grades each one on the bench, and anything resaleable goes straight back on every channel.
Every return, request to shelf
A back on the shelf, every channel +1B sell as secondsC write off at costRefunds over £100 wait for Rachel
All returns
Every row opens its order. Grade a received return here and the stock, the channels and the refund follow.
| Return | Product | Reason | Value | Status | Next step |
|---|---|---|---|---|---|
 RMA-3315 SO-51607 · Callum Robinson | Trail Vest 8L Moss, L/XL | Too small opened yesterday | £85.00 refund | Requested | |
RMA-3314 SO-51555 · Rhys Harris | Merino Base Layer Crew Women, Slate, S | Too small opened Mon 12 Oct | £55.00 exchange | Restocked | |
 RMA-3313 SO-51530 · Chris Clarke | Trail Running Tights Women, Black, L | Colour not as expected opened Mon 12 Oct | £48.00 refund | In transit | |
 RMA-3312 SO-51493 · Claire Patterson | 2 × Fell Running Socks Grey, M | Too small opened Sun 11 Oct | £28.00 refund | Received | |
RMA-3311 SO-51485 · Rob Mensah | Packable Waterproof Jacket Women, Signal, L | Colour not as expected opened Sun 11 Oct | £120.00 refund | Received | |
RMA-3310 SO-51457 · Holly Murphy | Packable Waterproof Jacket Women, Signal, M | Changed mind opened Sun 11 Oct | £120.00 refund | Received | |
RMA-3309 SO-51474 · Grace Hughes | Merino Beanie Moss | Too big opened Sat 10 Oct | £22.00 exchange | Received | |
 RMA-3308 SO-51420 · Siobhan Jackson | Lightweight Running Tee Women, Black, XS | Too small opened Fri 9 Oct | £32.00 exchange | Exchange sent | |
RMA-3307 SO-51374 · Holly Bell | Merino Beanie Ember | Too small opened 8 Oct | £22.00 exchange | Exchange sent | |
RMA-3306 SO-51338 · Chris Harris | Lightweight Running Tee Men, Ember, XS | Colour not as expected opened 8 Oct | £32.00 refund | Refunded | |
RMA-3305 SO-51337 · Laura Kelly | 2 × Fell Running Socks Ember, S | Changed mind opened 8 Oct | £28.00 refund | Restocked | |
RMA-3304 SO-51296 · Olivia Brown | Fell Running Socks Ember, M | Changed mind opened 7 Oct | £14.00 refund | Restocked | |
RMA-3303 SO-51286 · Callum Robinson | Neck Gaiter Slate | Arrived late opened 7 Oct | £16.00 refund | Restocked | |
RMA-3302 SO-51268 · Callum Brown | Trail Running Tights Women, Navy, S | Colour not as expected opened 6 Oct | £48.00 refund | Refunded | |
RMA-3301 SO-51235 · Kwame Wilson | Trail Running Tights Men, Navy, M | Too small opened 5 Oct | £48.00 exchange | Exchange sent |
Why they come back
15 returns7 of 15 are about fit, too small or too big. The rest: colour not as expected (4), changed mind (3), arrived late (1).
Too small640%
Colour not as expected427%
Changed mind320%
Too big17%
Arrived late17%
Returns rate by style
14 daysUnits sent back against units sold. Across the range: 2.1%, 17 of 803.
Merino Beanie4.8%2 of 42
Packable Waterproof Jacket3.6%2 of 56
Fell Running Socks3.4%5 of 145
Trail Running Tights3.2%3 of 93
Trail Vest 8L3.0%1 of 33
Neck Gaiter2.6%1 of 39
Lightweight Running Tee2.0%2 of 100
Merino Base Layer Crew0.6%1 of 171
Running Shorts 5in0.0%0 of 40
Insulated Gilet0.0%0 of 35
Soft Flask 500ml0.0%0 of 24
Head Torch 4000.0%0 of 13
Waterproof Mitts0.0%0 of 12